Theses are our booking policies, when you book with us you are accepting the following terms, for preventing any inconvenient please read this document, if you have any question or claim contact us through the email or our phones.
The reservations can be made via email and/or telephone. The info requested by the user is going to be sent via email with the bank account numbers to pay the booking.
Once the user has confirmed he agreed payment, we will proceed to book the services or available spaces and we will send the user the book form via email (The user has to fill the requested info)
Once the book form is filled and forwarded, the booking is concretized.
All the cancelations should be made at least 10 days in advance, if not you will be subject to the penalty:
For last minute cancelation after booked the service, we will charge 50% of the service for administrative expenses.
It is considered no show when the group is not present during the services. we will charge 100% without refund.
The Tours offered by "Andean Culture Travel Agency" work by order and count of the client; the transportation, lodging and other requested touristic services, therefore we do not assume responsibilities in case of incidents and/or accidents, lost or stolen objects or interferences out of the control of the agency.
The enterprise is not responsible for illnesses, state of pregnancy or physical or mental impairments that can put in danger the health or integrity of the passenger or other people during the booked tour.
Therefore, the enterprise is not going to accept any claim or refund.
In this way, we ask the clients to tell us about any limitation of this nature before we book the services. With this we will be able to recommend you specific services that contemplate the existent impairments.ANDEAN CULTURE TRAVEL AGENCY